What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

Refund Guarantee

If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Terms & Conditions

Your purchase is protected if:- The item was purchased on fredymart.com
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to us or the vendor(for example: order was sent to the wrong shipping address either than what you gave).
  • You raise a claim by contacting support or by sending an email to disputes@fredymart.com
  • The product is within our Domestic Return guarantee.
  • Your account is in good standing.
  • Your item is returned to us or the vendor due to customs duties (customs clearance/taxes are not included)



If you have any comments or suggestions, feel free to leave us a message via your email!

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