These are the questions that users may meet for the first time use ,and problem-shooting tips as below：
Q:It does not charge my phone
A:1:confirm your phone support wireless charge
2:confirm your phone screen size within 4.7-6.5 inch（support some devices 6.3 inch,such as Samsung Galaxy S8+ S9+ Note 8….. ）
Q:Can charge with my phone case
A：it can charge with phone case
kindly note to remove 1. metal plate; 2. metal ring; 3. credit card or IC card; And 4. case thickness less than 5mm
Q:Correct user instruction
A：First,confirm the phone size,Second:adjust the car wireless charger to the Corresponding location
(See the page details or contact our friendly customer service )
Q：Will the phone fall off?
NO，This wireless car charger mount is sturdily built and hook up on the air vent with non-slip rubber silicone, it would hold your phone without dropping,
however, kindly make sure you drive slowly on bumpy roads to avoid too much shakes.
It doesn’t support for Doogee S6
|Support Quick Charge Technology||
Qualcomm Quick Charge 3.0,Qualcomm Quick Charge 2.0
Gravity Car Wireless Charger Holder
Air Vent Mount / Air Outlet Mount
5V 2A / 9V 1.67A
4.7 inch ~ 6.0 Inch Mobile Phones with Wireless Charging Function
For iPhone X / For iPhone 8 8 Plus
For Samsung S8 S8 Plus / For Samsung Galaxy S9/S9+
For Google Nexus 4 / 5 / 6 / 7
For NOKIA Lumia 820 / 830 / 920 / 930
Case thickness less than 5mm
Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||07-30 Business days|
|Canada, Europe||07-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||05-25 Business days|
|Africa||07-30 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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